General

I purchased a course but it has not been added to my Account.

I am having trouble logging in.

I can't remember my password

Do I need an iChess account to make a purchase?

How do I know if a course is available on DVD, for download or streaming?

I purchased a course. Can I have it installed on multiple devices such as my Apple Mac, iPad, and iPhone at the same time?

I purchased a course and didn't like it. It wasn't what I expected. What can I do?

If I use part of a coupon, Will the remainder be usable for a future purchase?

Do you offer free courses?

I was unable to open the Zip file